July 5, 2009 11:27 pm

Service with a Smirk: 10 Things I Hate That Waiters and Waitresses Do

Behind the Burner: Service with a Smirk: 10 Things I Hate That Waiters and Waitresses Do

With new restaurants opening constantly and my own personal thirst for variety, I rarely go back to the same places more than few times. There are two main reasons I revisit a dining establishment:

* Memorable Food

* Excellent Service

So, when I am served mediocre food, I sometimes consider it an off night or move on to the next place, but when I don't get good service, I leave with a bitter taste in my mouth and never return. Here are my top pet peeves with waiters and waitresses:

10. I'm sitting at my table, my menu is closed and I am desperately trying to get your attention, but you are IGNORING me as if I don't exist.

9. You serve me water in a glass that is the size of a child's sippy cup and don't come back to ever refill it.

8. I'm dining with a large group of friends, you're convinced you're going to remember it all instead of writing our orders down and there are several mistakes when the food finally arrives.

7. You serve everyone else but seemingly forget my order. Was it because I didn't smile at you enough?

6. I ask you a question about the wine list or menu and you pretend to know the answer but in reality you have no clue. Rather than fake it, please just go and find out.

5. You reach across the table to serve me instead of coming close to me to put my dishes down in front of me. I didn't venture out of my house to smell your armpits.

4. You start clearing up people's plates but others at my table haven't finished eating, I think it's just plain rude.

3. You ask me if I need change. The answer is "YES" always. I'll decide how big your tip is going to be after you give me my change. By the way, you just lost 2% tip for asking me if I need change.

2. You call me sweetie, darling or any other name that should be reserved for your loved ones. Whether I'm at a diner or a Michelin star restaurant, I don't need you to sweet talk me.

1. I know it's hard, but please do refrain from flirting with my date. It's rude and insulting. If he wanted to take you out, he'd be sitting across the table from you.

Johnny Depp recently left a waiter $4,000 tip: Hollywood class acts are just endangered, not extinct. If you want my 20% please avoid the pitfalls above, I will even give you a smile.

—Divya Gugnani

— Written by Divya Gugnani

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User Comments

I've found that a lot of my friends that have been wait staff usually have a jaded vision of restaurant work. Diners can be just as harsh and I think as people going to restaurants we should be more likely to speak up if our waiters are rude and kinder to those that are not: I think it would be very stressful working in a restaurant.

This was rather poignant, especially when dining in NYC! Thank you!

posted Jul 6 2009 3:29 PM by KikiDell

My personal favorites are "Are you still working on that?" and "Can I take that away from you?", the latter of which sometimes leads to a an even more unfortunate variation on the former: "Oh, you're still working on that."

Jessica
www.whatssheeatingnow.com

posted Jul 7 2009 2:54 PM by jschupak

In relation to that, taking my plate without asking if I'm done is my biggest pet peeve! It's happened more than once, even when I tell the waitress upon her return there was no sorry. Haven't been back since!

posted Jul 9 2009 7:57 PM by KikiDell

How miserable of a person you must be to have written this list. YOU are the reason servers don't give a shit. You go into a restaurant with the mind set that you get to knock down the tip a little bit every time something you don't like happens? Bet that makes you feel good right? Being able to determine how much money some poor girl is gonna make. You're her boss for 2 hours....
Why don't you just stay home? You're rarely going to be happy going out to eat and here's why....
We know you. We can hear the arrogance in your voice from the very first time you cut us off to complain that you've been sitting down for a good 25 seconds and you haven't gotten gotten any water yet or your tool of a friend needs silverware. And then, we stop trying. Because no matter how good the service is, you'll find something to complain about. So instead of trying to make you happy, an impossible feat. We do our best to piss you off. I don't come take your order right away, on purpose. I don't bring you a refill, on purpose. You are one customer out of 100 that server will have in a day and while you are there, she is laughing at what a sad sack you are. And then she forgets about you as soon as you are gone. You on the other hand think about it all night, how horrible she was to you. How dare she? You're obviously smarter and better than her, that's why she's a server and you're not. So how come she's happy and you're on here whining?

first time i've ever responded to something like this and it feels kinda good :)

posted Aug 25 2009 6:41 PM by danamrobinson

What Waitresses Hate About You:


10.) Dont take forever to order, then complain about how long it took you to get your food. Come on. When we've stopped by a dozen times to see if you are ready, we just don't wanna hear it.
9.) Don't you dare rattle your glass at me. It's rude. Ill be happy to get you a refill if you ask politely. Just let me drop this arm load of pre-bussed dishes off in the kitchen. I'm not an octopus ya know.
8.) Don't wave and shout at me when I am taking another table's order. I know you are there, I am NOT ignoring you. I am just being polite to the other guests. You arent the only person on the planet.
7.)Dont act like I have personally insulted you if your food is wrong. I did not cook it. I am just the messenger. Thanks. ... Read More
6.) If your food is not to your liking,dont eat the WHOLE meal, then decide to complain to a manager. It makes you look like a total sneak.
5.) If you know that you need honey mustard, steak sauce, extra napkins, tell me all at once
4.) If you order alcohol, please tip me extra. I have to tip the bartender 10% of what you drank. If you tip me 10% off the top I may only get to keep a buck of it.

3.) Understand that I am a human being too, and I have bad days just like you. I've probably had a worse day bc im dealing with demanding people all day. ..so forgive me if Im havin an off day. Not tipping me is NOT excusable

2.) Dont go out to eat if you cannot afford to tip. Its really not an option these days. We only make 2.13 an hour. NOT minimum wage!! And taxes take most of it. If you dont tip me im working for free. How would u like it?... Read More

1.) BASICALLY..treat others as you would like to be treated. If you are a bitch chances are you won't get good service bc you do not deserve it. If youre nice, then we are happy to go out of our way for ya.

posted Sep 3 2009 1:28 AM by mandygirl

Dear Mandygirl,
You are my hero.

You hit that right on the head.
I hate people that snap their fingers for checks, and I also hate when a customer asks me my name. Once you tell a customer your name they instantly start yelling it across the floor to get your attention. I also can't stand when a customer asks you to wrap a certain dish. Then as a waiter you say, would you like anything else to be wrapped? And they say.. no, we're still working on this thank you. As a waiter you go aalll the way to the kitchen get two separate containers, wrap and bag em, as soon as you get back, they ask you to wrap whatever it was they didn't even "work on".

I just don't understand how some people honestly leave their own houses.

posted Dec 30 2009 3:25 PM by NiyaPapaya

This "Divya" person is clearly insane. I doubt she has ever had a good experience in a restaurant, and should definitely never be allowed in public. Most of these things on her list could only be avoided if she was the only person in a restaurant (wonder how she feels on a busy night? Her head must explode) or if she was the Queen of England (which she probably is in her psychotic mind). A few standouts...
--Who wants to sit there with a dirty plate in front of them?
--The server isn't trying to scam your miserable change from you. They are trying to save themselves a trip because they are busy.
--Your waitress is not flirting with your date. She probably just feels really, really, really sorry for him.
--Given your "article", I can almost guarantee that most places you go to eat, the people that work there are mocking you and purposely giving you a crappy experience. Kindness and understanding go a long, long way. I know that you feel like you're above those people anyway but I think you would have better experiences if you weren't so uptight and awful.

posted Mar 18 2010 2:30 AM by nelljd

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